Know Before You Enroll

Student Policies

Please read all policies carefully before registering. Enrollment constitutes acceptance of these terms.

Important Reminder: All enrollment fees are non-refundable once payment is submitted. Please review the full cancellation and refund policy below before completing your registration.

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Enrollment Policy Non-Refundable Enrollment Fee Cancellation & Rescheduling Attendance Requirements Student Conduct Certification & Recertification

Enrollment Policy

Enrollment is confirmed only upon receipt of full payment of the enrollment fee.
Students must complete the intake form with accurate personal information (full name, email, phone number, and date of birth) at the time of registration.
Providing false or inaccurate information on the intake form may result in immediate dismissal without refund.
Students must be at least 16 years of age to enroll in any Safe Hands Institute program.
Enrollment is on a first-come, first-served basis. Seats are not held without payment.
Safe Hands Institute reserves the right to deny enrollment to any individual at its discretion.

Non-Refundable Enrollment Fee

All enrollment fees are non-refundable once payment has been submitted, without exception.
This policy applies regardless of the reason for withdrawal, including personal emergencies, illness, or scheduling conflicts.
Enrollment fees are non-transferable to another student.
In the event that Safe Hands Institute cancels a course, enrolled students will receive a full refund or the option to transfer to the next available session at no additional charge.
Students who do not attend their enrolled session without prior notice forfeit their enrollment fee entirely.

Cancellation & Rescheduling

Students who need to cancel must notify Safe Hands Institute at least 48 hours before the scheduled course start time.
Cancellations made with less than 48 hours notice will result in forfeiture of the enrollment fee with no option to reschedule.
Students who cancel with at least 48 hours notice may reschedule to a future session of the same course one time, subject to seat availability. A $25 rescheduling fee applies.
Rescheduling requests must be submitted in writing via email to [email protected].
No-shows (students who do not attend and do not cancel) are not eligible to reschedule and forfeit their enrollment fee.
Safe Hands Institute reserves the right to cancel or reschedule a course due to low enrollment, instructor illness, or other unforeseen circumstances. Affected students will be notified as soon as possible.

Attendance Requirements

Full attendance for the entire scheduled course duration is required to receive a certificate of completion.
Students must arrive on time. Students who arrive more than 15 minutes late may be denied entry and will forfeit their enrollment fee.
No partial credit or partial certificates are awarded for incomplete attendance.
Students who must leave early for any reason will not receive a certificate and are not eligible for a refund.
For multi-day programs (CNA, Phlebotomy), attendance is required for every scheduled session. Missing any session will result in dismissal from the program without refund.
Students are expected to be present, engaged, and free from distractions (including mobile devices) during all instruction and skills practice.

Student Conduct

Students are expected to treat instructors, staff, and fellow students with respect at all times.
Disruptive, threatening, or inappropriate behavior will result in immediate removal from the course without refund.
Students must follow all safety protocols during skills practice, including proper use of equipment and mannequins.
Cheating or academic dishonesty of any kind will result in immediate dismissal and forfeiture of the enrollment fee.
Safe Hands Institute maintains a drug- and alcohol-free environment. Students who appear impaired will be removed from the premises.

Certification & Recertification

Certificates of completion are issued only to students who meet all attendance and skills competency requirements.
AHA certification cards (for CPR, BLS, ACLS) are issued within 5–7 business days of course completion.
Students who do not pass a required skills assessment will be given one opportunity to remediate at no additional charge, subject to instructor availability.
Certifications are valid for the period specified by the issuing body (e.g., AHA BLS cards are valid for 2 years).
Safe Hands Institute is not responsible for maintaining records of student certifications beyond 12 months from the date of issuance.
Replacement certificates may be requested for a $15 administrative fee.

These policies are effective as of January 1, 2026 and are subject to change without notice. The most current version is always available at safehandsinstitute.com/policies.

Questions? Contact us at [email protected] or call (614) 555-0100.

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